Therapy Services Information
A few important things to know before reaching out — about how we talk, what email and web forms can (and can't) keep private, what to do in an emergency, and what telehealth sessions actually look like. Written in plain language so there's no guessing.
Communication boundaries
Email, contact forms, and the Piper chatbot are great for scheduling, paperwork, billing questions, and sharing resources — but they're not the place for clinical work between sessions. Therapeutic conversations belong inside a session, where we can be fully present and attend to your safety.
Typical response window: within ~2 business days, Monday through Thursday. Messages sent on evenings, weekends, or holidays may not be seen until the next business day.
Confidentiality & this website
Your trust matters deeply. Inside scheduled therapy sessions, your information is protected by HIPAA and applicable state law (with the standard legal exceptions discussed at intake — risk of harm, suspected abuse of a child or vulnerable adult, and court orders).
Standard email and web forms aren't fully confidential. Email travels across servers we don't control, and a contact form on a public website carries similar limits. Please assume that anything you send via email or the contact form may be read by someone other than your therapist (a staff member, a hosting provider, or — in rare cases — a third party).
- For scheduling, paperwork, and general questions — email and contact forms are fine.
- For sensitive clinical content — please share it inside a session or through our secure client portal once you're set up.
- Never include identifying details about other people in an email to us.
If you'd prefer encrypted communication for any reason, just let us know and we'll arrange a more secure channel.
In an emergency
This practice doesn't provide 24/7 crisis coverage, and Piper (our resource chatbot) cannot help in a crisis. If you or someone you love is in danger, please reach out to immediate support — you deserve real, in-person help:
- Emergency services — dial your local emergency number (911 in the US) or go to your nearest emergency room.
- 988 Suicide & Crisis Lifeline (US/Canada) — call or text 988, or visit 988lifeline.org.
- Crisis Text Line — text HOME to 741741 in the US.
- Veterans Crisis Line — dial 988 then press 1.
- Childhelp (child abuse) — 1-800-422-4453.
Reaching out for emergency support is never an interruption — it's the right move. We'll regroup at our next regular session.
Telehealth expectations
Telehealth (video and, occasionally, phone sessions) is offered to clients located in states where the therapist is licensed to practice. Sessions happen on a HIPAA-aligned video platform — never on consumer apps like FaceTime or standard Zoom.
What to expect
- A secure session link is sent before each appointment.
- You're responsible for choosing a private, distraction-light space and a stable internet connection.
- We confirm your physical location at the start of each session in case of an emergency.
- Sessions are never recorded without your explicit written consent.
- If technology fails mid-session, we'll switch to a phone call and continue from where we left off.
What telehealth isn't
Telehealth isn't a fit for every situation — particularly active safety concerns, certain higher-acuity needs, or anyone who can't consistently access a private, secure space. We'll talk honestly during intake about whether telehealth is the right level of care for you, and refer to in-person care if that's a better match.
Scheduling & cancellations
Sessions are scheduled through the secure client portal once you're a client. New-client inquiries are best routed through the contact page.
Cancellations made with less than 24 hours' notice are typically billed at the full session rate. We'll always talk through unexpected situations on a case-by-case basis.
Scope of this site
This website primarily exists to share educational resources from the Creative Resilience workshop — printables, SEL games, escape rooms, executive functioning tools, and more. Browsing the site or chatting with Piper does not establish a therapist–client relationship, and the resources here are informational, not a substitute for individualized care. See our Disclaimer for the full picture.